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TERMS & CONDITIONS

Last updated: May 2026

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These Terms and Conditions apply to all bookings and participation in KinQuest sessions operated by KINQUEST LTD ("KinQuest", "we", "our", "us").

By making a booking, attending a session or participating in any KinQuest activity, you agree to these Terms and Conditions.
 

1. About Us
 

KINQUEST LTD is a company registered in England and Wales.

Company Number: 17158208
Website: kinquest.club
Email: hello@kinquest.club
 

2. Session Information
 

KinQuest provides character-led sports and activity sessions for children approximately aged 18 months to 5 years.

Sessions may vary in:

  • Activities

  • Sports themes

  • Characters

  • Equipment used

  • Session structure
     

KinQuest reserves the right to amend session content where necessary.
 

3. Booking Conditions

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All bookings must be made by a parent or legal guardian aged 18 or over.

By making a booking, you confirm:

  • You are legally authorised to book on behalf of the child attending

  • Information provided is accurate and complete

  • You agree to these Terms and Conditions
     

Bookings are subject to availability and are not confirmed until payment has been received.
 

4. Payment
 

Session prices are displayed on the KinQuest website at the time of booking.
 

Payment must be made in full before attendance unless otherwise agreed.

We reserve the right to:

  • Change pricing at any time

  • Offer promotions or discounts

  • Withdraw promotions without notice
     

Changes will not affect confirmed bookings already paid for.
 

5. Cancellations by Customers
 

Due to limited session spaces, bookings are generally non-refundable.
 

If notice is given more than 7 days before a session, we may at our discretion offer:

  • A booking transfer

  • Session credit

  • An alternative session date
     

If notice is given within 7 days of a session, refunds, transfers or credits are generally not available.
 

Exceptions may be considered in exceptional circumstances at KinQuest's discretion.
 

6. Cancellations by KinQuest
 

KinQuest reserves the right to cancel, postpone or amend sessions due to circumstances including:

  • Illness

  • Venue issues

  • Insufficient numbers

  • Severe weather

  • Health and safety concerns

  • Circumstances beyond our reasonable control
     

Where KinQuest cancels a session, customers will normally be offered:

  • An alternative session date

  • Session credit

  • A refund
     

7. Parent and Guardian Responsibilities
 

Parents or guardians remain responsible for the child attending at all times unless explicitly stated otherwise.
 

Parents or guardians agree to:

  • Supervise children where required

  • Follow instructions from KinQuest staff

  • Provide accurate medical information

  • Ensure children are suitably dressed for activities

  • Inform KinQuest of any changes to relevant information
     

Parents or guardians remain responsible for children's behaviour and wellbeing during attendance.
 

8. Health and Medical Information
 

Parents or guardians must inform KinQuest of any relevant:

  • Medical conditions

  • Allergies

  • Additional support requirements

  • Injuries

  • Health concerns affecting participation
     

Participation takes place at the parent or guardian's own assessment of suitability.
 

KinQuest reserves the right to refuse participation where safety concerns exist.
 

9. Illness and Attendance
 

Children should not attend sessions if they:

  • Have a contagious illness

  • Have sickness or diarrhoea within the previous 48 hours

  • Have symptoms that may affect other participants
     

KinQuest reserves the right to refuse participation where a child appears unwell.
 

10. Safety and Behaviour
 

KinQuest aims to create a safe and enjoyable environment for everyone.


Unsafe, aggressive or disruptive behaviour by either children or adults may result in:

  • Warnings being issued

  • Removal from the session

  • Future bookings being refused
     

No refund will normally be provided where removal is necessary for safety reasons.
 

11. Photography and Video
 

KinQuest may occasionally take photographs or videos during sessions for:
 

  • Marketing

  • Social media

  • Promotional materials

  • Website content
     

Identifiable images of children will only be used where consent has been provided.
 

Parents and guardians may withdraw consent at any time.
 

12. Personal Property
 

KinQuest cannot accept responsibility for:

  • Lost items

  • Damaged items

  • Stolen property
     

Personal belongings are brought entirely at the owner's risk.
 

13. Liability
 

Participation in physical activities carries an inherent element of risk.
 

KINQUEST LTD accepts responsibility where required by law but shall not be liable for:

  • Loss or damage to personal belongings

  • Minor injuries arising from normal participation risks

  • Indirect losses
     

Nothing within these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Any liability which cannot legally be excluded
     

14. Force Majeure
 

KinQuest shall not be responsible for failure or delay caused by circumstances beyond our reasonable control including:

  • Severe weather

  • Natural events

  • Government restrictions

  • Venue closures

  • Staff illness

  • Technical failures
     

15. Data Protection
 

Personal information is processed in accordance with our Privacy Policy available on our website.
 

16. Changes to These Terms
 

KinQuest may amend these Terms and Conditions at any time.

Updated versions will be published on our website.
 

17. Governing Law
 

These Terms and Conditions are governed by the laws of England and Wales.
 

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
 

18. Contact Information
 

Email: hello@kinquest.club

Website: kinquest.club

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