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Last updated: May 2026

KINQUEST LTD ("KinQuest", "we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, book sessions, attend

KinQuest activities or interact with us.
 

By using our website or services, you agree to the terms of this Privacy Policy.1. Who We Are
 

KINQUEST LTD is a company registered in England and Wales.
 

Company Name: KINQUEST LTD

Company Number: 17158208

Website: kinquest.club

Email: hello@kinquest.club
 

KINQUEST LTD is the Data Controller responsible for your personal information under UK data protection legislation.

2. Information We Collect
 

We may collect and process the following information:
 

Parent or Guardian Information

• Full name

• Email address

• Telephone number

• Postal address where required

• Payment information

• Emergency contact details
   

Child Information

• Child's first name

• Child's age or date of birth

• Relevant medical information

• Allergies or dietary requirements where relevant

• Additional support information voluntarily provided
   

Booking Information

• Session dates and bookings

• Attendance records

• Membership information

• Purchase history

• Technical Information

• When you visit our website, we may automatically collect:

• IP address

• Browser type and version
   

Device information

• Website usage information

• Cookies and tracking information
   

3. How We Use Your Information
 

We use personal information to:

• Process and manage bookings

• Deliver sessions safely and effectively

• Contact parents and guardians regarding bookings

• Provide customer support

• Maintain attendance records

• Manage emergency information

• Improve our website and services

• Send marketing communications where consent has been given

• Meet legal, financial and safeguarding obligations
   

We only collect information that is necessary for these purposes.
 

4. Lawful Basis for Processing
 

Under UK GDPR, we process personal information under one or more of the following lawful bases:
 

Contractual necessity

To provide booked services and manage bookings.

Legal obligations
To comply with legal requirements including financial records and safeguarding obligations.
 

Legitimate interests
To operate and improve KinQuest services and communications.
 

Consent
Where specific consent is required, such as marketing communications or use of photographs.
 

5. Children's Information
 

KinQuest provides activities for children aged approximately 18 months to 5 years. Bookings and information submissions must be completed by a parent or legal guardian.
 

We only collect children's information where reasonably necessary to:

• Deliver sessions safely

• Provide age-appropriate activities

• Meet safeguarding requirements

• Manage emergency situations
   

We take additional care when handling children's information.
 

6. Medical and Emergency Information
 

Parents and guardians may choose to provide medical information including:

• Allergies

• Health conditions

• Additional support needs

• Emergency information
   

This information will only be used where necessary to help us provide a safe experience for your child.
 

We ask that only relevant information is supplied.
 

7. Photography and Video
 

From time to time KinQuest may take photographs or video recordings during sessions for:

• Website content

• Social media content

• Promotional materials

• Marketing campaigns
   

We will request parental or guardian consent before using identifiable photographs or videos of children.
 

Consent can be withdrawn at any time by contacting us.

Withdrawal of consent will not affect any materials already printed or published before the request was received.
 

8. Marketing Communications
 

Where permission has been given, we may send communications regarding:

• Upcoming sessions

• Events and activities

• New programmes

• Special offers and promotions

• KinQuest news and updates
   

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly
   

9. Sharing Your Information
 

We do not sell personal information to third parties.
 

We may share information where necessary with trusted providers including:

• Website and hosting providers including Wix

• Payment providers including Stripe

• Booking and scheduling platforms

• Email communication providers

• Professional advisers including accountants and legal advisers

• Government or regulatory authorities where required by law
   

Third parties are expected to maintain suitable security and privacy standards.
 

10. International Data Transfers
 

Some third-party services used by KinQuest may process data outside the United Kingdom.
 

Where this occurs, we take appropriate steps to ensure information receives an adequate level of protection in accordance with UK data protection laws.
 

11. Data Storage and Security
 

We take reasonable measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration
   

Security measures may include:

• Password-protected systems

• Secure payment processing

• Restricted access to personal information

• Secure hosting platforms
   

Although we take security seriously, no internet transmission or storage system can be guaranteed to be completely secure.
 

12. How Long We Keep Information
 

We retain information only as long as reasonably necessary.

Typical retention periods include:
 

Financial and booking records: Up to 6 years for legal and accounting requirements
 

Marketing information: Until consent is withdrawn
 

Medical or emergency information: Only while reasonably required for service delivery
 

Photography consent records: Until withdrawn or no longer required
 

13. Your Rights
 

Under UK data protection law you may have rights including:

• Access your information

• Request corrections

• Request deletion of information

• Restrict processing

• Object to processing

• Withdraw consent where applicable

• Request a copy of your information
   

Requests may be made using the contact details below.
 

14. Cookies
 

The KinQuest website may use cookies and similar technologies through Wix and website analytics services.
 

Cookies help us:

• Improve website performance

• Understand visitor behaviour

• Remember preferences

• Support website functionality
   

You may disable cookies through your browser settings.
 

15. Links to Other Websites
 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
 

We encourage users to review external privacy policies before submitting personal information.
 

16. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time.
 

Changes will be posted on this page and become effective immediately upon publication.
 

17. Contact Us
 

For questions regarding this Privacy Policy or your personal information, please contact:

 

Email: hello@kinquest.club

Website: kinquest.club
 

If you are unhappy with how we handle personal information, you may also contact the UK Information Commissioner's Office (ICO).